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Enterprise resource planning (ERP) is defined as the ability to deliver an integrated set of business applications. ERP tools share a common process and data model, covering broad and deep end-to-end operational processes, such as those found in finance, human resources, distribution, manufacturing, service and supply chain.

ERP applications automate and support a range of administrative and operational business processes across multiple industries, including the line-of-business, customer-facing, administrative, and asset management aspects of a company. ERP implementations are complex and costly endeavors, and some organizations struggle to define the business benefits.